What data do we collect and how is it used
In order to process the service requested and to ensure that your travel arrangements meet your requirements we need to use the information you provide. We collect data whenever you avail a service from us. We take full responsibility for ensuring that proper security measures are in place to protect your information. Under GDPR, the lawful basis for our processing activities fall under contractual necessity or legitimate interest. In situations where you share information regarding health concerns, the lawful basis is vital interests. Your consent, our processing activities and the data involved is clearly documented. We predominantly process the following types of personal data about you:
- Contact information (such as name, telephone number, email address, residential/mailing address);
- Passport details
- Loyalty program / frequent flyer details
- Information about your dietary requirements and health issues
- Other details relevant to your travel arrangements or to the relevant travel service provider(s)
- Information from our website such as device model, IP address, the type of browser being used, usage pattern through cookies and browser settings, query logs and product usage logs.
The purposes for which we collect personal data include:
- To fulfill the services requested
- To send you requested information about the Service(s)
- To respond to customer service requests, questions and concerns;
- For identification of fraud or error, regulatory reporting and compliance;
- For internal accounting and administration;
- To comply with our legal obligations and any applicable customs/immigration requirements
- For other purposes as authorized or required by law
- For servicing our relationship with you and maintaining our brands to service you better
- For presenting options on our website, we think may interest you
- To facilitate your participation in loyalty programs;
- Use your personal data for customer engagement and to send electronic marketing materials to You including e-newsletters, email, SMS, social media channels etc. if you have opted-in to receive them.
We collect certain personal data of yours when you visit our websites. We use such data to
- Assess needs of your business to determine or suggest suitable Service(s) (e.g.: redirect to corresponding domain as per customer location)
- For analytical purposes based on use of our websites
- For research and analysis in relation to our business and services, including trends and preferences in sales and travel destinations
- Involve you in market research, evaluate customer satisfaction and seek feedback regarding our relationship and the service we have provided
With whom is your personal data shared
We do not and will not sell, rent out or trade your personal data. We must pass the information on to our partners such as airlines, hotels, transport companies immigration departments, government authorities etc. depending on the service provided to you. Our partners are professional and reputed firms that are leaders in their respective domains. Where data is shared, we take necessary steps to ensure confidentiality by implementing measures such as data pseudonymizing, wherever feasible. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
What are cookies and do we use them
- To help recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site.
- To help us customize the content and advertisements provided to you on this website and on other sites across the Internet.
How to control and delete cookies
If you would like to restrict or block the cookies which are set by us, or any other website, you can do this through your browser settings. You can opt-in or opt-out of our cookies by selecting the appropriate options on our cookie pop-up that appears on the website. For information on how to delete or restrict cookies on your mobile phone refer to your handset manual. Please be aware that restricting cookies may impact the functionality of our website.
How we protect your information
We want you to feel confident about working with us to plan and purchase your travel, so we are committed to protecting the information we collect. We have detailed policies and procedures in place to ensure confidentiality and rightful use of the data. We have implemented appropriate administrative, technical, and physical security procedures. We review our information collection, storage and processing practices periodically. We have physical security measures and access control systems to guard against unauthorized access. We restrict access to personal data to those who require access for fulfillment of service. Access permissions are subject to strict contractual confidentiality obligations
We retain your data for the duration of your association with us as the data that we retain is necessary for completion of our services and improving your experience as a customer. You can request the erasure of your data once you wish to end your association with us. At the point, your personal data will be removed from our internal servers and storage
Under GDPR, we liable to report a significant data breach to the concerned parties within 72 hours of discovery. We ensure that security measures are in place in order to ensure that a data breach is identified and the necessary mitigation actions are implemented immediately. We have defined policies and standard operating procedures with respect to data breach identification, mitigation and reporting.
Should a child whom we know to be under 16 send personal data to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent or consent from a guardian in order to fulfill their request
We do not intend our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes in accordance to our contractual terms. We do not collect or store any of your credit card information. All payments you make for the purchase of our services using your credit card are securely processed by the concerned banks or payment gateway.
Your rights in relation to the personal data we collect
As Data Subjects, under GDPR, you are entitled to:
- Access i.e. to update, rectify, and erase your personal data held by us
- Restrict us from processing or profiling any of your personal data,
- Request to get your personal data in a machine-readable language
- A responsible point of contact within the company i.e. a Data Protection Officer for any queries regarding your data and privacy
- Withdraw consent for any processing activities you have consented to before
You can request any of these features and any other queries regarding your data by calling us or email at [email protected]. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. We reserve the right to deny you access for any reason permitted under applicable laws. Such exemptions may include national security, corporate finance and confidential references. Pertaining to your right to be forgotten i.e. erasure of your personal data, we will remove your personal data from our storage sources. However, logs of transactions between you and the services we provide will be retained for internal audits and similar purposes. You must always provide accurate information and you agree to update it whenever necessary. You also agree that, in the absence of any update, we can assume that the information submitted to us is correct. In any of the situations listed above, we may request that you prove your identity by providing us with a copy of a valid means of identification for us to comply with our security obligations and to prevent unauthorized disclosure of personal data.
We are aware of some individuals and organizations who are not associated with Go Urgent Travel and Tourism LLC, sending emails or otherwise contacting candidates to make fraudulent offers of employment with Go Urgent Travel and Tourism LLC. These people and organizations may request personal data or money from you in order to process the application. We would strongly advise you not to provide your bank account or credit card details as part of an employment application. We would like to advise all candidates applying for positions with Go Urgent Travel and Tourism LLC to be aware of fraudulent emails and websites and to notify you of the following: Our recruitment department will never email you from personal email accounts such as Hotmail, Yahoo or Gmail. Go Urgent Travel and Tourism LLC email addresses always end in “@urgenttravel.ae”. Go Urgent Travel and Tourism LLC never charges fees for recruitment or visa processing or recruitment deposit. Go Urgent Travel and Tourism LLC will never make a job offer without meeting a candidate face to face or via video conference. If you are asked for money as part of any Go Urgent Travel and Tourism LLC recruitment, please do not pay and report it to [email protected] with all accompanying e-mails and documents.